What Does the Medi-Products Warranty Cover?

How Long is My Product Warranty?

At Medi-Products, we care about our customers and the quality of our products. That's why we include two warranties with every custom-ordered system:

A 2-year warranty for the backup generator cabinet and its parts.
A 48-month prorated warranty for the batteries that power the system.

These warranties are free with every order, and you don't have to fill out any extra paperwork.

2-Year System Warranty Information

For the first 2 years after delivery, Medi-Products covers all costs for:

Replacement parts
Labor
Technical support and troubleshooting
Shipping and handling

This coverage applies to the generator cabinet and all its parts, ensuring your system stays working without extra costs.

48-Month Battery Warranty Information

Medi-Products also provides a 48-month prorated warranty for the batteries in each system, in addition to the 2-year full coverage. If a battery fails within the 48-month period, you’ll only need to pay part of the replacement cost based on how long the battery was in use. For example, if a battery fails after 12 months, you’d only cover 25% of the replacement cost, and Medi-Products will pay for shipping.

Our systems are built to last, with some still working decades later. If a system can't be repaired after inspection, we’ll replace it at no cost.

Warranty Terms:

Damage from user error or service by an unapproved agent is not covered.
If parts malfunction, replacements will be sent with packaging to return the damaged part.

Please check the "User & Testing Guide" or our website for full terms.

How to File a Warranty Claim?

Medi-Products is proud of its 30+ years of experience and craftsmanship. Many systems we built years ago still work, providing reliable backup power. That's why our warranties are fully comprehensive. We, like you, expect our systems to last a long time.

If you face any issues with your system, follow these steps to file a warranty claim:

1. Gather Product Information

For the quickest and easiest technical support, we recommend having your generators:

Model Number
Serial Number

You can find this information on the label outside the cabinet. Please also have the purchase order number from your original invoice if you can. This helps our technical support team find your product details quickly and troubleshoot immediately.

2. Contact Medi-Products Technical Support

Once you have gathered your product information, you can call Medi-Products Technical Support line at:

1.800.7653237
Monday-Friday
8:30 am-5:00 pm (EST)

3. Receive Your Solution

Our technical support team is committed to diagnosing and fixing any problems you face. If an issue can't be resolved over the phone, we offer several solutions to get your system running quickly:

Replacement Components: We'll send you the necessary parts for self-installation.
Certified Service Technician: A certified technician can be dispatched to your site for repairs.
Factory Repair: We can arrange for your system to be returned to our facility for repair.

All of these services are covered by Medi-Products' 2-year warranty. Please return any malfunctioning parts promptly.

In the rare event of a complete system failure, we'll replace your damaged generator with a new rechargeable unit.

What If My Product Warranties Have Expired?

While your system may no longer be covered under warranty, all customers have lifetime access to technical support—free of charge. This means continued advice and recommendations for:

Troubleshooting and Diagnosis
OEM Replacement Parts
Manufacturer Recommended Service Providers.

To check the status of your product's warranty, call technical support at:

1.800.765.3237
Monday-Friday
8:30 am to 5:00 pm (EST)

Find Out What You'll Pay for Backup Power

Every system meets every customer's power and form factor needs. The quickest way to find the perfect system for you is to contact Medi Products directly.

To speak to our product experts, engineers, and sales teams about quoting a system and adding an alarm system, contact us via: